My company has two support centers, one local and one international.
The two centers don't have the same support.
I created a Help Center and started using Zendesk support for international, but I enabled a Help center in the local language for the use of the local clients. This included creating users for all of the local clients.
So I manage the local Help Center all of the local clients as part of my account, but they receive their support through a different channel.
Now the local support department is considering Zendesk. Because we are not the same department, and we don't work the same, they need a different account. But we would like the clients to continue their existing experience without having to change too much.
I forsee the following issues:
- new url
- migrating users to new separate Zendesk account
- migrating HC to new separate Zendesk account
It is understood that the current model will have to undergo a change. Does anyone have any suggestions as to how to make this as smooth as possible? (I did some reading and found out that there is no built-in way to migrate HC content, but maybe there are some creative solutions out there given our situation.)
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