Hi there! Does anyone know of a service/plugin that would allow Zendesk agents to send an outbound text within the same ticket? For example, we have an app integration using an API call that auto-creates tickets for certain user actions in-app, and we want to follow up with them via SMS but within that same "ticket thread". Was curious if anyone here had any ideas.
One option is to use TextLine, but that requires an agent to then merge the newly created TextLine ticket with the ticket created via the API call. I'd like to streamline the process a bit.
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