Identifying EEA Users
RéponduI have seen many helpful articles regarding GDPR data and ZenDesk, but I haven’t seen any that address how to identify EEA users.
Is there a way to access ip addresses for users via the API so that I can track that to a country?
What other options are available?
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Yes this would help us as well
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In my experience, due to the use of VPN and users who are travelling outside of their home area, relying on IP address data won't help with GDPR concerns.
The general consensus, as I read it, is that multi-national companies are better off treating all users as if they are subject to the same GDPR rules.
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Hello Zachary,
I have to admit, Allen is nailing it. There is no way to make sure the user is subject to GDPR if they are not explicitly saying so. The collected metadata is going to be little to no help since, as mentioned, they could be browsing behind a VPN. This would indeed throw off the information sent to you when a customer gets in touch with you.
The only way to make sure, in those cases, would be to ask your customer.
Cheers,
Michel
Technical support engineer
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