Suggestions for Automating After hours Notifications for On-Call Schedule


1 Commentaires

  • Jessie Schutz
    Zendesk Team Member

    Hi Jeff!

    This is a really interesting workflow. There isn't any native way to automate this; it would would require creating a Trigger for each potential on-call agent and then activating/deactivating the appropriate trigger depending on who is on call. This would be labor intensive to set up but wouldn't be too burdensome a workflow, I think, as long as there was a good process in place for making sure the trigger was updated when it needed to be.

    There might be something in our App Marketplace that would help you with this as well. I don't know of anything off the top of my head, but it might be worth taking a look!


Cette publication n’accepte pas de commentaire.

Réalisé par Zendesk