Add Comment to Ticket without CC

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7 Commentaires

  • Nicole Saunders
    Zendesk Community Team

    Hey Jeff -

    There is not a way for End Users to be able to comment on tickets that they are not CC'd on. They need to officially be a part of the ticket in order to participate.

    -1
  • Jeff Callahan

    bummer

     

    0
  • Timothy Tucker

    Nicole - the information you posted is not correct. They don't need to be on the CC list in order to comment on a ticket in their Org.

    See here: https://support.zendesk.com/hc/en-us/articles/203661976-Creating-managing-and-using-organizations#topic_nat_vgn_bc

     

    Setting up a shared organization for End-Users

    "For Users, select Can view all org tickets, then, if you want to allow users to add comments to shared organization tickets, select And add comments."

    0
  • Brett Bowser
    Zendesk Community Team

    Hi Timothy,

    Appreciate you jumping in here and answering this question with an alternative solution to CC'ing :)

    You are correct, if the user is part of the organization and this option is enabled within their profile then they can comment on an organizations tickets without being CC'd.

    Thanks again!

    0
  • Sébastien DAVOS

    But  everyone can see other's tickets.

    how to allow someone, to view and comment all tickets in one organization ?

    But only this users, not every one...

    1
  • JJ
    Zendesk Customer Advocate

    Hello Sébastien,

    We can only allow everybody to see everybody's tickets, or that they can only view their own tickets.

    We do not have a setting in Zendesk that would give end-users more or less permissions within their organisation.

    Have a great day and stay safe!

    0
  • Emil Susort

    JJ, do you know if this is a planned feature ? That feature would be really useful to us.

    0

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