Requiring a ticket attachment if a particular dropdown option is selected

3 Commentaires

  • Karen D Snyder

    Sorry, I need to make a change in what I wrote above. When you create the custom field, you should not select the option Required to solve a ticket.

  • Brett - Community Manager

    Thanks for sharing this Karen :)

    This is awesome!

    I've also updated your post to remove the Required to solve ticket option.


  • Jennifer Rowe

    I love this tip! Thanks so much for sharing it, Karen.


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