Dynamic Content / Localization

Terminée

13 Commentaires

  • Dan Ross
    Community Moderator

    We will have this issue as well, all our customer facing fields use Dynamic Content.  Displaying the default translation would be great!

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  • Dan Ross
    Community Moderator

    Hi Explore team,

    Any insight into whether this is something that will considered? Right now, it makes fields very difficult to read, it's effectively the same as having the tags display as the custom field value.

     

    Thanks!

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  • Vincent Dollet
    Zendesk Product Manager

    Hi Zac, Dan,

    Terribly sorry for the delay in following up on your feedback, and thanks for bringing this up.

    We are looking into this. Can you please confirm that the scope of displaying the default dynamic content translation is limited to:

    • ticket / user / org custom field titles
    • ticket / user / org custom field values
    • ticket subject

    Kind regards

    Vincent

     

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  • Zac

    This would also include other fields:

    • Ticket Forms
    • Satisfaction Rating
    • Satisfaction Reason
    • Ticket Group? (I can't remember if DC can even be used in Ticket Groups... we are not doing it but this would be relevant)

    Thanks for following back Vincent!

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  • Vincent Dollet
    Zendesk Product Manager

    Thank you for these clarifications Zac. Let me work with the team to see how / when we can address this.

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  • Dan Ross
    Community Moderator

    Hi Vincent,

    Between the items listed by you and Zac, I think that'd be it. I can't think of any other use case.

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  • Dan Ross
    Community Moderator

    Hi Vincent,

    Any updates on being able to display the default translation for dynamic content items? This would make custom field reporting much much easier for multilingual Zendesks!

    Thanks! :)

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  • David Einarsson

    I hit this issue too. It's very difficult for me to use Explore without dynamic content support for custom fields.

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  • Marcel

    Any update on this?

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  • Vincent Dollet
    Zendesk Product Manager

    Dear all,

    Good news, we have completed the work required to:

    • Show custom field titles (instead of tags)
    • Show the english value for dynamic content

    We should be launching an EAP shortly to help us validate that feature. If you can't wait, don't hesitate to reach-out to activate that feature on your subdomain,

    Kind regards

    Vincent

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  • Marcel

    Hi Vincent,

    thank you for this update, much appreciated!

    Best,
    Marcel

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  • Dominic Brasoveanu

    Hi Vincent, 

     

    I am too having the same issue and being that this is 2 years old, I am thinking that maybe I'm not doing something right.

    Just to confirm, I am in Explore and want to report on a custom field. The options in this custom field are filled in with dynamic content placeholders. The output is that the options are displayed by their placeholders. I do have the obvious option of renaming each field, but since I'm doing this for a few custom fields, each with 5-10 dropdowns, it proves rather unproductive. Any suggestions?

     

    Kindly,

    Dominic

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  • Eugene Orman
    Zendesk Product Manager

    Hi Dominic Brasoveanu 

    I just have tested this functionality and I get the English dynamic content value displayed in Explore, not the placeholder. I used the drop-down field. 

    Maybe there is an issue that affects only some field types. I will create a ticket for you, so you could investigate it

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