Our agents get disconnected sometimes, for a variety of reasons and always accidental, but it seems to immediately tell the customer that "agent has left the chat" This actually seems like the worst possible way to handle it. What if:
- Provide a buffer in case the page refreshes, the agent can rejoin the chat
- If a chat gets disconnected suddenly, reassign to another agent
- Change/allow us to customize the "left the chat" message because it makes it sound intentional and almost never seems like an appropriate wording (even when we leave the chat intentionally!)
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