"Fire only once per visitor" Doesn't Work

Répondu

9 Commentaires

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Lone Prairie Camp,

    You posted the same feedback in multiple posts, so will be just be answering here.

    Based on your request of wanting to show the message only once per visitor, you should look into using the Zendesk Outbound product instead of the trigger functionality inside of Chat.

    You can learn more about the Outbound product here: https://www.outbound.io/

    We have no plans to change the Chat trigger functionality in 2018 so that it would only fire once per visitor beyond the id in the Chat cookie on their browser/device.

    -Ramin

     

    0
  • Lone Prairie Camp

    Can I somehow use the ID in the Chat cookie on their browser/device to limit the trigger to once per visitor?

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Not possible at the moment. We are working on authenticated visitor support in the widget that would carry over visitor stats across devices/browsers, but it wont be available for a couple months.

    0
  • Clemens

    Just to make sure: The "Fire only once per visitor" fires only once per visit? Am I rigth?

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Clemens,

    It means once per visitor and the visitor is defined by the id in the cookie required for the widget to load. If they use a different browser, device, or remove the cookie that will cause the cookie id to be different then the trigger will re-fire. 

    -Ramin

     

    1
  • Lone Prairie Camp

    Hi Ramin, I don't think your reply is accurate.  The system knows the user is a repeat visitor (ie. a user can have a high previous "visits" count) but the trigger will still fire because it is a new visit even though it is NOT a new visitor.  If this is caused because they use a different browser, device or remove the cookie, how is their previous "visits" count over 0?

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    @Lone Prairie Camp, please email chat@zendesk.com to get help with your triggers setup. The advocacy team can look into why it is firing multiple times. Thanks.

    0
  • Lone Prairie Camp

    Hi Ramin,

    The problem I was having (and was confirmed by support several times) is that a user can have a high previous "visits" count (ie. have the cookie) but the trigger will still fire because it is a new visit even though it is NOT a new visitor.

    I did some testing today and it looks like the issue may have been resolved since I reported it 8 months ago. I will circle back if the issue resurfaces, but I think it may have been fixed.

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Ok, thanks for the follow up. Let me know if you notice the problem resurfaces.

    0

Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk