Hide "Message"-field in the pre-chat form

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Kundenbetreuung,

    We have no plans in 2017 to change the pre-chat form customization options. If you want to hide the message field, you can look at using the Web SDK as a Premium customer.

    You can get more information here: http://api.zopim.com/web-sdk

    With the Web SDK, you can fully customize what the widget and pre-chat form looks like. So if you just want name or email, you can do that by building a custom pre-chat form using the Web SDK.

    You can even look into modifying our sample code to do it: https://github.com/zopim/chat-web-sdk-sample-app

    -Ramin

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