Email Alert sent to admins/supervisors in the event that a department has no agents logged in.

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Sawyer,

    Thanks for your feedback and agree that those type of notifications can be very useful incase your agents forget to log in.

    Although we have no immediate plans this quarter to add this functionality, we are looking into supporting changes that could allow for this to happen. This includes webhooks and better staff permissions and roles.

    As for what you could do today, you could technically use the widget Javascript API and some custom code to get the department status. This is a workaround to get what you need and will require development work but could be an option to explore if you really need it now. 

    Thanks,

    Ramin

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