I connected Zopim to my SugarCRM and the issue I have is that when a new person chats with us they are pushed to Sugar as a "Contact" not a "Lead". Is there any way to change that? If they aren't in our CRM already they will be a Lead until they buy something. Why are they being pushed to Contacts and not Leads?
Unfortunately, we aren't able to use the connection at all because it's going to the wrong place. This is un-usable and I'm very disappointed. Suggestions?
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