I recently ran into an issue where I needed the offline form to be disabled for a particular department. Upon speaking with the Zopim support team, I was sadly told that that option is not yet available. Not even with the API. So I had to turn off the offline form completely for the entire account. Not what I wanted, but didn't have a choice.
I would be really AWESOME if you could turn off the offline form per department and also have different offline form settings per department. No all departments handle everything the same! ;)
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