Chat log recorded in Zendesk has incorrect Timezone
Not sure if anyone else has noticed this.
Both the Zopim and Zendesk timezones are correct, the Zopim chat history and Zendesk ticket records show as the correct time.
But the Chat History shown to the user in the ticket record is in UTC time, so for us, our customer sees that they chatted us at 10:53:30 PM... while they actually chatted us at 10:53:30 AM.
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Call it what you want Dean - bug or design flaw. Either way, it makes using your chat tedious. Considering you haven't fixed it in four years, I'm done waiting. We are going to look at other options.
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Hi Dean,
I am pretty confident that no one here cares what you call it. The problem is that this was raised as an issue for users 4yrs ago and other than a vague response back then there has been no word from you guys since.
It is probably worth addressing the bigger issue here that it takes 4yrs to get a user issue recognized and even then the recognition you receive is "we might do something about this in 6 months or so".
I hope you guys aren't too surprised when you customers start transitioning to other products with companies who value user led development.
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Fast-followers, on your marks!
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I'd agree that showing in UTC and putting that in front of customers doesn't lead to an ideal user experience.
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The fact that the time shown is "correct UTC time" does not mean that this isn't a bug. You sell a product that covers numerous timezones, give your users the ability to setup their own timezones.
The bigger issue here is how these problems are handled, deferred, and ignored. I have no faith this gets done and I won't bother posting on your forums anymore. We don't want your macro replies, we want fixes.
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Thanks for the feedback everyone.
We hear you all and your use cases for sure — these aren't being ignored.
I will be sure to update you guys if there are any changes to our plans going forward.
Apologies for any inconvenience.
Dean
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waiting for response.
when this actual in live
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Except that it would wreak the thread history - I was considering simply removing the reference in my original post to making the timestamp in correct timezone and saying just remove the timestamp.
This is only when the record is recorded in Zendesk ticket comments - which are already timestamped (in the correct timezone). So I'd say, just rip the timestamp off.
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what i do exactly, where is this setting of timestamp , after changing this does my query solve?
please update timezone in email transcript (according to your customer location)
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JISL, there is no setting, nothing has changed. I was talking about changing my original post as the OP.
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Why you are not updating this. as this is very important for all of your customer. try to understand and update this small thing as soon possible. don't give any comment and reason. hope your developer really work. otherwise tell me language of programming that you are using, i will give you source code.
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