• Ramin Shokrizadeh

  • 18 mars 2019 04:07

  Zendesk Product Manager

  Hi there Ghost108,

  You will need to use the color API: https://developer.zendesk.com/embeddables/docs/widget/settings#color

  -Ramin

   

• Ghost108

  • 18 mars 2019 07:05

  sorry, but this doesn't work as expected.

   

  If I use the code with the following colors, it will change the background color and set the text color automatically to white.

  webWidget: {

   color: {

     button: '#8A0648',

     header: '#203D9D'

     }

  }

   

  I modify the code withe the correct hex colors:

   

  webWidget: {

   color: {

     button: '#7ebd0b',

     header: '#7ebd0b'

     }

  }

   

  This will set the correct background color, but the text color will be black again :/
• Ramin Shokrizadeh

  • 18 mars 2019 07:10

  Zendesk Product Manager

  Hi Ghost108,

  The text is changed automatically to enforce certain accessibility standards based on the contrast of the background.

  You can override the text colour in the Web Widget settings:

  

  Uncheck the box and you will be able to select a different colour beyond what our readability algorithm thinks is best.

  If you have more questions about this, please email support@zendesk.com

• Ghost108

  • 18 mars 2019 07:51

  sorry, but this checkbox isn't available. your screenshot shows not the same, like my web interface:

  

• Ramin Shokrizadeh

  • 18 mars 2019 07:58

  Zendesk Product Manager

  Your screenshot is from the Chat dashboard, the setting is in the Support product under the Widget settings section. Please email support@zendesk.com to get further assistance on this. 

• Ghost108

  • 18 mars 2019 07:59

  sorry, but I only use the chat product. 

• Ramin Shokrizadeh

  • 18 mars 2019 08:14

  Zendesk Product Manager

  The setting is only available in the Support product right now. If you sign up for a Support trial and change the setting but not pay for it, the setting will stick to the chat only experience.

• Ghost108

  • 18 mars 2019 08:16

  okay, this isn't not best practice (my opinion), but it works !

  Thanks :)

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