Chat satisfaction rating missing from ticket.

Hi there,

I've been searching for a couple of days now on how to fix this / find a solution. None of the customer satisfaction ratings recorded in chat are being transferred over into the ticket, thus making the reporting of customer satisfaction in gooddata nonexistent.

I have my dashboards set up with the stats that I want to see, I currently have to use the analytics which is far from ideal since I have to navigate away from my main data point.

Any help is greatly appreciated as I've been pulling my hair out on this quest.

/Scott

Chat satisfaction rating missing from ticket.

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