Not getting ZOPIM notifications

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Tom,

    That's strange, can you check that the agent you are talking about is assigned to a department in your account?

    If they are not in a department, they wont get notified or assigned a chat.

    If they are assigned to a department and still not receiving the notification via the serve next button, please email support@zopim.com so we can help troubleshoot the issue for you.

    -Ramin

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