it would be great if we could have a notification to an agent when they have a transferring chat request. The notification could say "Hi Agent 1, Agent 2 would like to transfer a chat to you" with a comment session that allows Agent2 to explain the issue and what has been done with it. And a take or decline button.
This could make the workflow a lot quicker than to open a chat with the agent to ask for permission,
Vous devez vous connecter pour laisser un commentaire.