Drillthrough not working

10 Commentaires

  • Drew
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    Same for me, adding drillthrough rarely works - occasionally I can get a list of ticket IDs but no other selected fields show up. 

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  • Andrew
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    Following as I have same issue

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  • Laura Hippert
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    Hi there! It looks like we are currently seeing an issue with the Drillthrough feature, I will be creating individual tickets and reaching out to provide more information. I apologize for the inconvenience! 

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  • Cristian Ene
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    I am experiencing the same issue... is there any solution for this? 

    I am surprised as it was reported on December 18th 

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  • Patrick Bosmans
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    Hey Cristian, 

    I offered an answer for you in your other community post, but just wanted to let you know here as well that I have spun up a ticket for you so that you can be notified when we release a fix.

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  • Greer Davis
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    I'd also like to be notified of when the drillthrough feature works again. Is there an idea on timeline for a fix? We've been using this to check issues with individual tickets and spot checking the query is working correctly.

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  • Drew
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    Updated development on my end. I went back through the drillthrough and deselected everything, saved, went back through and selected only the options I want and it kiiiinda works. I get about 80% of the fields I'm expecting. So...improvement? Somewhat?

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  • Arianne Batiles
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    Hi Greer and Drew,

    Our development team is still working on a resolution for this issue. Apologies but I'm afraid we are unable to provide you a timeline as to when this can be resolved.
    Once again, we apologize for any inconvenience this issue is causing.

    Kindly requesting to send us a ticket to support@zendesk.com so that we can link this to the ticket we currently have.

     

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  • Duncan Murphy
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    Any update on this? It appears drillthrough is still not fixed.

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  • Actions pour les commentaires Permalien

    Hi Duncan -

    A fix was released for this issue in February, so this may be a different bug. Would you like me to create a ticket for you so that we can have someone help take a look at your account?

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