Drillthrough not working

18 Commentaires

  • Drew
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    Same for me, adding drillthrough rarely works - occasionally I can get a list of ticket IDs but no other selected fields show up. 

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  • Andrew
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    Following as I have same issue

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  • Laura Hippert
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    Hi there! It looks like we are currently seeing an issue with the Drillthrough feature, I will be creating individual tickets and reaching out to provide more information. I apologize for the inconvenience! 

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  • Cristian Ene
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    I am experiencing the same issue... is there any solution for this? 

    I am surprised as it was reported on December 18th 

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  • Patrick Bosmans
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    Hey Cristian, 

    I offered an answer for you in your other community post, but just wanted to let you know here as well that I have spun up a ticket for you so that you can be notified when we release a fix.

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  • Greer Davis
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    I'd also like to be notified of when the drillthrough feature works again. Is there an idea on timeline for a fix? We've been using this to check issues with individual tickets and spot checking the query is working correctly.

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  • Drew
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    Updated development on my end. I went back through the drillthrough and deselected everything, saved, went back through and selected only the options I want and it kiiiinda works. I get about 80% of the fields I'm expecting. So...improvement? Somewhat?

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  • Arianne Batiles
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    Hi Greer and Drew,

    Our development team is still working on a resolution for this issue. Apologies but I'm afraid we are unable to provide you a timeline as to when this can be resolved.
    Once again, we apologize for any inconvenience this issue is causing.

    Kindly requesting to send us a ticket to support@zendesk.com so that we can link this to the ticket we currently have.

     

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  • Duncan Murphy
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    Any update on this? It appears drillthrough is still not fixed.

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  • Actions pour les commentaires Permalien

    Hi Duncan -

    A fix was released for this issue in February, so this may be a different bug. Would you like me to create a ticket for you so that we can have someone help take a look at your account?

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  • Tommy Ball
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    Are there circumstances where this feature wouldn't work? It's appearing blank for me to under certain circumstances.

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  • Duncan Murphy
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    Drillthrough is still not working for me either. Please open a ticket :)

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  • Brett - Community Manager
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    Hey Duncan,

    Thanks for bringing this to our attention! As requested, I have created a ticket on your behalf so our Customer Advocacy team can dig into this further.

    You'll receive an email shortly stating your ticket has been created.

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  • Brett - Community Manager
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    @Tommy do you notice when this option is missing on your end? Any additional information you can provide is greatly appreciated.

    Thanks!

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  • Randy Nieukirk
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    I have a Dashboard that I have shared with my team and they are unable to choose the Drillthrough on the queries that I enabled Drillthrough on.  They each have Viewer access to the Dashboard, but when they click on the query it does not offer the Drillthrough option.  I disabled all the other Interactions, but made sure Drillthrough was active.  I also chose which attributes to show in the Drillthrough.  The Drillthrough does work on the query itself.

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  • Brett - Community Manager
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    Hey Randy,

    I'm going to create a ticket on your behalf so we can look into this with you.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

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  • Ethan
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    Hi Guys

    Any idea what can cause this issue!? Hovering over the chart will show the below items (Unsolved tickets:1 , ...) but clicking on the bars which normally will open the interaction drop-down kinda list to select drillthrough from, is completely not working.

     

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  • Brett - Community Manager
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    Hey Ethan,

    Thanks for taking the time to share this with us! I'm going to create a ticket on your behalf so our Customer Advocacy team can look at this report for you.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

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