I'd like to create metrics that allows me to count deleted tickets and regular tickets, but at this time it seems that deleted tickets are available from the "Support: Ticket events" dataset, where I cannot measure on the other tickets.
We're deleting an end-users data if they request it, as the GDPR regulation requires us to. Once we delete the data, we add a tag to all tickets.
To be able to report properly on the number of requests, reason codes, etc. we need to have the ability to create a report that can include deleted tickets.
We have already created these reports in insights, and it is critical for us to have this feature in order to use Explore properly.
At this moment we're creating two reports each time, eg:
- The number of tickets received this month
- The number of tickets received this month, that are deleted with a specific tag.
I really hope you'll take this up to consideration, as it could be a critical feature of multiple big companies around Europe, that wants to report on deleted data through the new GDPR regulations.
With #helpsome regards,
Support Team Lead @helphouse.io
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