9 Commentaires

  • Ariel Meng

    Yes, please make Guide team publishing metrics available in Explore.

    1
  • Ryan Boyer

    Any update on when there will be a "Team Publishing" dataset in Explore?

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Ryan Boyer thanks for the question. While I can't announce any date yet, I can tell you that this is being worked on. We hope to announce more news soon.

    1
  • Ryan Boyer

    Rob Stack Thanks for the followup!

    2
  • Rob Stack
    Zendesk Documentation Team

    Hi, I wanted to update you all about this. We've started rolling out improvements to Guide reporting. Firstly, today we've announced an EAP for reporting on your knowledge base page views and votes. See https://support.zendesk.com/hc/en-us/articles/360056641333

    We'll be announcing more updates for Guide reporting in the very near future. Follow our announcements section at https://support.zendesk.com/hc/en-us/sections/200623776 to be the first to know.

    Thanks everyone for your patience!

    1
  • Ryan Boyer

    Thanks for the update, Rob Stack!

    0
  • fellownarrator

    In the newly released Guide Dashboard for Team Publishing, the number of "Published Articles" seems to also include archived articles (as well as articles in other statuses that should be removed).  When you try to exclude these using a filter in the query, they still show up.  When you try to change the formula with a custom metrics, that to does not work.  For example:

    IF ([Publishing event type - Unsorted]="Translation published" AND [Publishing event type - Unsorted]!="Article archived" AND [Publishing event type - Unsorted]!="Article deleted")
    THEN [Event article ID]
    ENDIF

    Is this is a bug?  This is a rather big problem as it basically invalidates this KPI.  Please advise.

    0
  • fellownarrator

    Additionally some other questions, really need some clarification here:

     

    • The only field with a person's name that you can filter on is "Agent Name" which corresponds to whoever assigned the given article.  How do you filter on the author or any other name associated to the article?
    • It appears that when you cunt the number of published articles in your canned metric, it doesn't take into account whether the given article was no longer published or has since been deleted, etc. (my earlier comment) - how does one resolve that problem?
    • How do you get a count of the number of articles currently in a given status?  For example, the number of articles sitting in Approved for Publishing or another one of the statuses?

    If you can please let me know ASAP, we rely heavily on this tool and this will hinder our roadmap.

     

    0
  • Brett Bowser
    Zendesk Community Team

    Hey fellownarrator,

    I'm going to create a ticket on your behalf to see if this is bug related. You'll receive an email shortly with your ticket number.

    Cheers!

    0

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