Make apps available on the top of the chat sidebar

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4 Commentaires

  • Ramin Shokrizadeh
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    Hi Andrei,

    You do have the option to reorder the apps but it does not let you put an app above the chat visitor information and visitor path panel. 

    Is that what you want to do? Do you not get value from those default components providing information about the visitor and what they have done on the website?

    To reorder apps, you can look at the following help center article: https://chat.zendesk.com/hc/en-us/articles/115010754368-Managing-your-installed-apps-in-Zendesk-Chat#topic_avj_45y_q1b

    Thanks,
    Ramin

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  • Andrei Kamarouski
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    Hi Ramin. 
    Correct. Default components provide value, but they may be sometimes less valuable than chat apps (with data from sales channels etc). 

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  • Ramin Shokrizadeh
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    Understood, thanks. Currently, there are no immediate plans (next 6 months) to change the behaviour in the Chat product but we are exploring more longer term plans on better displaying contextual and relevant customer information across the Zendesk products, especially in Support. 

    If and when we have something worth sharing, there will be an announcement post to keep you notified of the changes.

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  • Arnaud de Theux
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    I agree with Andrei. Many of my clients are confused about the app being only visible so low in the interface compared with tickets in Support.

    For retail customers, end-users tend to browse many links before starting a chat. Therefore, the visitor path is long, and the custom app we installed is only visible when the agent scrolls for each and every incoming chat. At 5 concurrent chats per agent and thousands of chats daily, that's a lot of time scrolling and not being able to identify important information immediately.

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