TIME on chat transcript email is not set to my timezone

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14 Commentaires

  • Prakruti Hindia
    Zendesk Product Manager

    Hi Kristina,

    The timestamp on the chat transcript email is set at UTC. There is no option to change the time in email to the current time zone. We agree that it is not the best experience and would be looking to fix that in the future. 

    You can follow the on-going discussions here - https://support.zendesk.com/hc/en-us/community/posts/204854928-Timestamp-in-chat-transcript-in-UTC- and https://chat.zendesk.com/hc/en-us/community/posts/210661147-Chat-log-recorded-in-Zendesk-has-incorrect-Timezone. 

    - Prakruti

    1
  • Amber Martin

    I agree... UPVOTE!

    1
  • JISL

    pls update

    i m chatting on 4:30pm & it show 11,12pm like this
     
     
    this is not good
     
     
    team says when you chat & when you send transcript
    2
  • JISL

    should update system as quick as possible

     

    2
  • JISL

    until people view message, wrongly typed message should delete

    1
  • JISL

    update this two point as soon as possible

    1
  • JISL

    waiting, when you update

     

    1
  • Stacey Horowitz

    I find this very concerning especially as we are sending a copy of the transcript to our end users (customers), they know they spoke with us at a certain time and this could be confusing to them for the transcript to be in a different time zone. Why is this so difficult to set. We have the correct timezone settings in Support, Chat (dashboard), etc.

    1
  • JISL

    Chat , History, Analytic sectioneverywhere correct  timezone, only case of chat transcript via mail showing wrong timezone, why developer team not updating this thing.

    as we told number of times with team , they just told "this is not current priority or not important part or this is affecting on current product".

    take test then apply into live. i think if you ask for your customer, i am sure that lots of customer demanding this thing.

    its my humble request, kindly do the needful.

    1
  • JISL

    why this not developing, as this is very simple. just change timezone for email transcript.

     

    1
  • JISL

    such simple task not developing ....

    0
  • JISL

    0
  • JISL

    i up vote , when you update this thing, why your developer not working fast.

    0
  • Jess D

    This is really disappointing that this setting has not been changed. It has been raised 5 years ago! You have so many clients around the world and it should be customisable to the account's timezone.

     

    How do we get this moved forward up the development chain???!!!

    0

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