Add history into mobile app

Planifiée

7 Commentaires

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi raymaids,

    Thanks for the feedback. We are planning on adding History support to the mobile apps at the end of this year. Will update you when something is available for you to use.

    -Ramin

     

    1
  • Sven Möller

    Hey this is a must have!

    All the chat apps I used had this option, because that way you can reply by mail to customers by the same mobile phone. It is not confortable having to login in a computer to be able to answer customers.

    Also you can check if you are not replying as fast as you should.

    When it is going to be available ?

     

    Sven

     

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Sven,

    We are still committed to adding chat history in the mobile apps later this year. Currently, you can see past chats for a specific visitor when going into the visitor profile first.

    If you are using Support + Chat products together, you can look at the tickets created from the chats/offline messages.

    -Ramin

    0
  • Eseban

    I was looking for the same feature. Tidio, tawk.to and Jivo have it.

     

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi all,

    We are doing some research on this request and was wondering if you could help us fill out this quick survey: https://www.surveymonkey.com/r/628F2DJ

    It should not take more than 5 minutes and it will inform how we approach the design of adding chat history support in the mobile apps.

    Thanks,

    Ramin

    0
  • Dan

    So an admin is able to see chat history, but no other user type can - why is that?  It seems important for agents to see chat history on mobile devices.  

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Dan,

    There shouldn't be a restriction on the role who can see past chats on the mobile apps, it may be related to the custom roles set up in your account.

    Please email chat@zendesk.com and we can investigate this further for you.

    Thanks,

    Ramin

    0

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