Feature Request: custom status bar

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  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Brennan,

    Thanks for sharing your feedback on wanting more granular/custom agent statuses. Currently, this isn't something the team is planning on tackling in 2017 but I would like to understand the opportunity a little bit more.

    Does your agents also work on multiple channels, like email tickets or voice/phone support? I am assuming the status requirements would not be specific to Chat itself but also the other channels as well and the reporting would be across the different channels. Correct?

    Thanks,

    Ramin

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