We do not see a lot of development regarding Zendesk Chat features. Unfortunately we are not able to see a public roadmap somewhere. It would be nice to see what you are currently working on and what we might expect soon.
We are doing the same for our business and use https://www.prodpad.com/ to publish our roadmap. We find it extremely helpful and our customers appreciate it. It would be great when we would be able to see what's going on with Zendesk Chat in future! Thanks!
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