Agent to Agent Chat History for Admins Only

Non planifiée

7 Commentaires

  • Rajat Garg
    Zendesk Product Manager

    Hi Andrew,

    Thanks for your feedback. I agree that saving agent to agent chat in history would be good. This is not on our current 6-9 months roadmap but we will update you when we do this enhancement.

    Thanks,

    Rajat

    0
  • James Hewitt

    I would plus one this request. Now we're 9 months down the line, is this on the roadmap?

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi James,

    Not on our roadmap for the remainder of 2017. If/when we have something to share, we will update the thread here.

    Thanks,
    Ramin

    0
  • Mauricio Carlderón

    Regards

    Any update on this requirement for 2018?

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Mauricio,

    It is not in the 2018 roadmap at the moment. 

    -Ramin

     

    0
  • Dawn Anderson

    HI All

    Is this a feature that we can look forward to see coming soon?

    We have agents that work at different sites and need to be able to monitor any chats that they may be having between themselves. From speaking to Zendesk I understand we can't even pull this from the API .

    This would be a brilliant feature to have so can monitor any risk with these chats, provide feedback on the nature of the chats/training

     

    0
  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Dawn,

    Currently, we have no plans to offer this functionality. If this is important for your business, you may want to use a tool like Slack or Microsoft Teams. 

    -Ramin

    0

Cette publication n’accepte pas de commentaire.

Réalisé par Zendesk