We have agents that work exclusively from mobile. We need to often use markup to show code snippets when we troubleshoot problems customers have with setting up our software. On the mobile app, we cannot use something like
```this is the code that does not work```
or any other markup. This is an essential feature we need to properly format our responses to customers.
When will you put this on your roadmap? I already know it is not a planned feature now. We support thousands of devs that have technical questions, and this is making your mobile app pretty useless. Even worse, our agents can't even use your website on a mobile browser because it is almost impossible to even read your pages and fill in fields on forms when on mobile. When will you optimize your zendesk web pages for mobile? You should at least do that if you do not want to implement essential features in your mobile app. Besides the markdown missing, also twitter does not allow more than 140 caracters on mobile (2 years after this was changed by twitter) and also I cannot see the side conversations on mobile.
It causes us a lot of frustration to have to tell our mobile agents that we cannot offer them any satisfactory ways to efficiently answer questions on mobile with Zendesk.
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