Request for a sound alert when a chat is transfered to another department

2 Commentaires

  • Stacey Horowitz

    We have the same issue as Amy.  We are concerned b/c agents are juggling work from multiple streams and those sounds are imperative to keep them notified and keep the time down on chat responses.  Can you advise if chat sounds on Transfers is coming soon?


  • Jamie Noell

    +1 - concerned that agents will miss the chat if they are working in an app outside of Zendesk


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