When we do an outbound call campaign, the Caller ID seen by the customer is unique to that campaign. Among other things, this "via" number (as ZD Support labels it) enables us to route (or tag, or report on) return calls/tickets appropriately, just as if they had been organic queue calls. Unfortunately, when the customer sends an SMS message, whether out-of-the-blue or in response to a campaign, that "via" number is available only in Admin > Channels > Text > History. It's inaccessible to agents, to reporting and to triggers/automations.
Per Brett's comment here, this is a limitation. It renders us blind in certain circumstances, so if we could get that "via" number into SMS tickets, in an actionable way, that'd be super cool.
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