Notify agent to update ticket after n number of hours after requester's response

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  • Amie B
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    Hi Uriel,

    It looks like you're missing a nullifying condition on the ticket. A nullifying condition is something that stops the automation from running multiple times on a ticket. 

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    If you add a condition under ALL:

    Ticket tags > contains none of the following > bump_agent

    Under actions:

    Add Tag: bump_agent

    -------------------------------------------------

    Adding those two things should do the trick for you on this and then the automation will save and work as you need. :)

    Best,

    Amie

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  • Uriel Flores
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    That worked! Thanks!

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  • Nicole - Community Manager
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    This thread has been closed for comments by the Zendesk Community Team. If you have a question you'd like to ask the Zendesk Community, please create a new post

     
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