Zendesk's Slack integration: "pingbacks"?

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  • David Gillespie
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    Hi Matt,

    Thanks for reaching out to us! The specific functionality that you've outlined isn't currently available but we have just released Slack for Side Conversations which may address your use case.

    I'm still keen to understand the feature you've brought up in a bit more detail so I'll reach to you directly.

    Thanks,

    David

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