Date Filters - OR logic
RéponduHi there,
Looking for the ability to use OR logic with date filters on a dashboard.
My use case is that I want my dashboard to show the following metrics:
- # of tickets
- # of solved tickets
- FRT
- CSAT
Currently I can only see all those metrics for one date filter (example - tickets created) but if I wanted a more complete picture of our activities in any given time period I would want to look at:
- all tickets created at OR updated
Thanks!
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Hi Ayal -
This could likely be accomplished using a "Change Attribute" filter on your dashboard. You can read more here about how these filters work: https://support.zendesk.com/hc/en-us/articles/360022185994-Interacting-with-dashboards#topic_yxw_v4z_ry
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I see - thanks!
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