4 Commentaires

  • Jon Gray
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    To add to this.. So many other users have requested this and Zendesk has repeatedly refused to prioritize this. What do I need to do to get traction on this? 

     

    This is a crucial piece that is missing. Very Very frustrated. The more I explore Zendesk the limitations become more and more apparent.

    1
  • Actions pour les commentaires Permalien

    Hi Jon -

    The product team hasn't opted to spend development resources on since you can already get a view of your cc'd tickets from within your agent profile.

    If you click on your profile and select "CCs" from the assigned tickets dropdown, you have a view of all of the tickets you're cc'd on.

    0
  • Jon Gray
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    I already know this... Seeing as you can already filter in the profile without issue surely putting this into the View page shouldn't be hard.

    From the very brief search I did it seems most customers are already asking for this - Zendesk should be listening to the customers and as this could be an easy implementation consider actually doing something about it.

    1
  • Iain Fulton
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    We definitely should be able to have a view for CC's as the functionality is already in ZenDesk.  As our company continues to grow this is going to continue to be an issue with us.

    0

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