Feedback/Feature Request - Replying In Emails is Dangerous

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  • Rai
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    follow up: I'm not the only one that has this issue - many internal stakeholders in the company have this issue but I was explaining it in the singular context that I experience it. Hopefully you can partner with a ux researcher and uncover a solution here! 

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  • Graeme Carmichael
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    Rai

    If you are an Agent, there is a setting under Admin>Settings>Tickets to make comments via email private by default.

    Just ensure this box is unchecked.

    So if you are CCed in a ticket and reply via email, the comment will be private.

    You may know that there is a new CC and follower feature being rolled out. It will introduce new rules for generating private comments via email.

     

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