Today we found out that our Talk account was suspended (for a currently unknown reason). Zendesk have re-activated it after I placed a phone call with their support.
The real problem is that we didn't know about this until we found out about it ourselves by checking why our phone number wasn't working during the weekend.
Considering that our Talk phone number is an extremely critical element of our business, it's very sad that this is how we had to find out about this.
I would expect that if any element of our Zendesk account is suspended for whatever reason, we would be automatically notified about this (the admins, or the account owner at least).
I think it's quite absurd that we do get automatic notifications about maintenance operations and various issues when it comes to the pod we're hosted at, but when we have serious issues specifically with our own account, we know nothing about it.
The right thing would be for Zendesk to implement automatic notifications about such events as well.
For your serious consideration please,
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