We have notification triggers that send notifications
- to the assignee
- to a group
In order to prevent the assignee to receive two mails for a single ticket, it would be great if there was a functionality to check if the assignee is a member of a certain group --
assignee is (not) member of <group name>
as a precondition to sending the group mail to the assignee or not.
I tried to use the precondition "assignee is not (current user)", but that seems to miss the mark - the person in question gets two mails per ticket update.
Veuillez vous connecter pour laisser un commentaire.