Selecting one pull down Ticket Field from another

2 Commentaires

  • Dan Cooper
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    You could create a trigger that says: 

    ALL

    Ticket | Is | Updated

    ANY

    Store | Is | X

    Store | Is | Y

    ACTION

    Region | Is | Z

     

    Then another trigger for region

    ALL

    Ticket | Is | Updated

    ANY

    Region | Is | X

    Region | Is | Y

    ACTION

    District | Is | Z

    This may result in a lot of triggers. 

    Alternatively you can use categories in your drop-down.  Name each option something like District::Region::Store and you'll be able to nest down to the store level on each option. The double colon creates a folder structure on the field.  It's a bit harder to report on the top levels, but it's doable. 

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  • Larry Click
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    Thanks Dan!  That gives me some good direction.

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