Zendesk Talk - Outbound Call Greeting
Currently there is no option to play an automated greeting for outbound calls. We would like a feature to play a greeting for outbound calls right when the call connects, either as a phone number greeting setting or as part of an outbound IVR configuration.
Use case: Since call recordings are a per number setting, turning on call recordings for a phone number means turning on call recordings for both inbound and outbound calls. The option to automatically notify customers a call may be recorded is available for inbound calls, but there is no automated solution for outbound calls. The only way to notify a customer an outbound call is recorded is by the agent stating so, which is vulnerable to error.
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+1 to this - In CA you have to have consent to record a call before you start recording so we can only do call recordings on inbound calls where someone has the option to opt-out prior to any call recording happening.
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+1
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We are in CA, we will soon start using Talk to make outbound calls so +1 to this request.
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+1 for Outbound IVR
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