Hi, would be great to add support for outgoing MMS from ZenDesk (to US numbers)
Looks like there is a way to do it in Twilio via their API, https://www.twilio.com/docs/sms/send-messages#include-media-in-your-messages
We have to use the 3rd party for workaround here, which brings lots of additional actions to our Agents and as we scale - extra budget to the company for not having this feature.
Lots of companies will profit from this feature, as for example for US/Canadian phone users, exchanging pictures via Text message is something as natural as cleaning teeth - we have big traffic in that channel and it takes very extra steps to satisfy the process
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