Since call recordings is a setting on a phone number level and not on a direction level, we would like to prevent outbound calls for numbers dedicated to inbound calling.
We have numbers for dedicated outbound calling that have call recordings disabled. Our inbound and outbound numbers are labeled differently. However, there's currently nothing systematically preventing an agent from mistakenly using a non-outbound number that does have call recording enabled.
Having a setting to turn off outbound calls for specific numbers would prevent this agent error.
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