Disable customers' ability to edit/delete their credentials on Chat


3 Commentaires

  • Commentaire officiel
    Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Laura,

    If you use authenticated visitors in the widget, they will not have the option to edit their information.

    You can learn more about authenticated visitors here: https://support.zendesk.com/hc/en-us/articles/360022180994-Conversation-history-authenticated-visitors-in-Chat-widget



  • Laura

    Hi Ramin,

    Thanks, that's good to know! FYI, one of your agents had just told me that my request was not currently possible and that I should submit a product request.

  • Ramin Shokrizadeh
    Zendesk Product Manager

    I will leave a note on the ticket so the agent is aware for their awareness, sorry you didn't get the help you needed when reaching out to our support team.


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