It's becoming quite common to have voice interactive IVR systems, i.e. where the caller answers with voice instead or in addition to keypress. Please add this functionality.
Combined with transcription, this will enable to collect and prepare information (like name, email address etc.) while routing through the IVR tree. It may also allow answering simple support queries without the need for an agent. When combined with the other channels integrated into Zendesk this will reduce pressure on support staff.
I seriously wonder why you haven't added this functionality yet.
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