Outside Business Hours Greeting

3 Commentaires

  • Thomas de Silva
    Community Moderator

    Hi Christian.

     

    There actually might be a way to do this in Talk.

    1. Create new number in Talk, naming it Overflow
    2. Create the wished "overflow" greeting and attach it to this number
    3. Set up overflow from Support to Overflow, and from Overflow to the on-call person

    It's a bit hacky but it should work :-)

     

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

    1
  • Olaf de Vries

    Works as long as you’re not on the lite plan.

    0
  • Gabriel Haffey

    This feature is badly needed on the platform, the suggestion that Thomas de Silva made works but then you are double-billed for the duration of the call because of the intermediate hop.

     

    Greeting before voicemail exists should be trivial to add it to the alternate overflow routing as well.

    0

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