Two requests in one:
Ability to set History export permissions
The Chat/Zopim administrator is the only role allowed to export chat history. I'd like to set which roles are able to export History.
Use case: I have to export chat history on a regular basis, and then forward to departments... I'd love to provide all supervisors with the ability to do it themselves (similar to this one).
Include reference to export filters in email
After a while I receive multiple emails for all those departments. I don't know which is which because they lack specific information regarding the filters used to export that history. This means I have to open them all to make sure can rename the files accordingly.
Basically, the email only includes:
- Subject = [Zendesk Chat] History Exports
- Description = The chat details you requested can be downloaded from: (...)
It would be really nice to add the filters used to the email message, for example:
"Export filters used:
- Department: XYZ
- Date range [date1] - [date2]
- Tags: (...)"
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