Improved SLA Visibility Over Weekend
We use the SLA timers to help us understand how much time we have to respond to a ticket. For tickets over the weekend, we see timers that indicate 3D (3 Days) that help us understand that a ticket will need to be addressed on Monday, but not when on Monday.
As a support team, we would like more visibility into how our ticket queue is going to shift over the weekend so we can proactively handle tickets to minimize the amount of tickets that are pending when the week starts back up.
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Hi Dan,
It will show you the exact time if you hover over the time left until next breach:
I hope this helps you! :-)
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