Number of escalations from one group to another

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  • Commentaire officiel
    Amber Schemmel

    Hi Marie-Cathrine,

    The group changes actually uses the group id instead of the group name! So, you would have to use [Changes - Field name] = "group_id", and use the group ids for the [Changes - New value] and [Changes - Previous value].

    Hope that helps! Thank you!

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