I would like to request the functionality to enable outbound calls when an agent is in wrap-up status. Sometimes it makes sense for our agents to finish a call, add details to the ticket, then make an outbound call related to the same ticket (either following up with the requester or making a call to a third party to research). Currently, as long as the agent is in wrap-up mode the options to call out are disabled. The agents can go to "away" status, but that will throw off our stats regarding staffing patterns.
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