[Out of Office App] Allow Team Leads to Change Agent Status

2 Commentaires

  • Kyle Jones
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    Hey there Zac,

    This is a great question. I've done some research on my end and it doesn't look like there's a way you can work-around an admin setting this. I tried to frankenstein a custom role together to see if there was a specific setting that would allow access, but the app's access doesn't appear to be tied to a role attribute listed within our options for customization.

    However, I think this is great feedback and I can definitely pass it along on my end. Thank you for bringing this to our attention and I'm very sorry I didn't have better news here.

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  • Zac
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    Thanks Kyle - yep I knew that was completely impossible as it currently stands, and would love to see some improvements to the product that allow for it.

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